Repair FAQ

Below mentioned are some common questions often asked by our customers (click on question to reveal answer).

What kind of repair work is done?

Maintain and service CNC Machine Tools. Provide repair services for CNC Control, PLC, AC, DC drives, DCS, & Other Instrumentation repairs.

What is the procedure for repairing the PCB & Card Set ?

Generally, the faulty card is detected and sent by the client's maintenance engineers. When we receive the cards, we submit the quotation with our preliminary inspection report. Once the quotation is accepted and confirmed through a Purchase Order, the repairs start and are normally completed within a one weeks span. After repairs, the card is sent back to the client or we depute an engineer to go along for testing the card on-site.

Are any kind of warranties provided on the repairs done?

We also offer a three-month standard warranty for our repairs & extended 6 month special warranty (Terms & conditions as apply).

What is the procedure and mode of payment?

Once the card is successfully tested on the machine / equipment, we send the invoice for our payment.

What kind of annual maintainence contract is provided?

We offer an annual maintenance contract (AMC) for CNC Machines only. The A.M.C if offered, is for one year and covers the electronic components of the machines. As per Standard Terms & Conditions, the AMC covers twelve visits out of which two to three visits are utilized for preventive maintenance.

What are the terms of payment?

Payment terms 50% at the time of signing the contract and 50% after six month.

What kind of turnkey jobs are taken up?

We take on the retrofitting of machine tools. The retrofitted CNC Machine tool is replaced with New controls (i.e., FANUC, SIEMENS, FAGOR ELPRO, KIRLOSKAR, and etc) as per the requirement and acceptance of the client. We design the complete wiring and write the PLC Program. We also take up these types of jobs for various other Automation lines. For example, sheet forming and bending process line where the complete line is run by PLC. Also, we develop systems and cards as a sustitute for imported equipment or for obsolete system where availability of spare parts is a problem.

How do I initiate a repair order?

Simply send the equipment to our office with your return contact information (i.e., company name, contact name, phone number, fax number, and return shipping address). Please pack everything properly and indicate minimum cost to avoid any octroi duty. Please provide a description of the problem in as much detail as possible. We will contact you via fax or e-mail with quotes and any other information requests.

Is there any cost involved with the estimate?

There is never a charge for quotes and evaluations.

How much will my repair cost?

Many items are listed in the published "Repair & Services Catalog". However, all repairs are quoted before any costs are incurred. Charges are targeted at 25-40% of replacement costs.

How long will the repair take?

Normal repair time is ten (10) business days after approval of quote. "Emergency Breakdown" service is offered at a 25% premium. These repairs are to be shipped within seventy-two (72) hours after approval of the quote. "Rush" service is also available for a ten (10)% premium; this means that the repair is immediately put in front of all other repairs and will be shipped ASAP (usually within four (4) business days). Obtaining parts is the key with all repairs. Sometimes the lead times on receiving parts are longer than the scheduled delivery times. We will always expedite parts and attempt to have "Overnight" delivery. This is not always possible, thus delaying deliveries. "Late Delivery" notices are sent as soon as we detect the possibility of not meeting the targeted dates.

Do you ship express delivery?

Rush, Hot Shot, and larger freight items can be arranged and billed at actual costs to the customer.

Can I get a report on my repair?

Simply contact the quoting Repair Depot.

What company's products do you repair?

Almost all manufacturers’ industrial electronic equipment - Reliance, Baldor, GE Fanuc, Modicon, Telemechanique, Siemens, Westinghouse, Texas Instruments, Foxboro, Rosemount, etc. The types of components we repair are power supplies, AC & DC variable speed drives, level detection, flow detection, gas chromatography, safety and light sensors, and much more. If it is an electronic based control (has circuit boards in it) we fix it.

How many repairs do you do a year?

Over 1000.

How many years have you been doing repairs?

15 years.

Can you really repair ANY electronic component?

Our "Unable to Repair" percentage is less than 2%. There are, of course, some things that we are not capable of repairing. However, we will, and have been able to, perform repairs on most manufacturers’ industrial electronic equipment. Our personnel perform 85-90% of the repairs. Some times repairs are delayed due to non-availability or problems in sourcing certain components.

Do you offer warranty on repairs?

Yes, we offer a general 3-month warranty from the date of installation. We also provide an extended 6-month warranty for certain products and requirements. Please refer to our formal warranty policy.

Important Warranty Details:

* Our warranty is void if the failure or defect of the unit has resulted from accident, abuse, cannibalization of parts, catastrophic failure conditions, severe environmental exposure, misapplication, operation exceeding the rated capacities, negligence, contamination, improper calibration, storage, or handling by the customer, or unauthorized maintenance or repair, or if the our company label, barcode label or marking has been removed or altered in any manner.

Limited Liability:

Our sole obligation for warranted units is "Autonum Control’s" option to either return the fees paid or repair/replace any defective parts. In no event shall "Autonum Control" be liable for any damages, including, but not limited to, any special, direct, indirect, incidental, exemplary, or consequential damages, expenses, business interruption, lost profits, savings, business information, or any other damages arising out of any repair services or remanufactured goods.